Refund and Returns Policy

At HAPPYBOX, we want you to be completely satisfied with your baby products purchase. We offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition as received—unworn or unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at infos@happyboxofficial.com. Returns must be sent to:

HAPPYBOX Returns
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

If your return is approved, we'll send you a return shipping label with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any return questions, contact us at infos@happyboxofficial.com.

Damaged or Defective Items

Please inspect your order immediately upon receipt. Contact us right away if your item is defective, damaged, or if you received the wrong product, so we can assess the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care items (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Please contact us if you have questions about a specific item.

Exchanges

The fastest way to ensure you get what you want is to return your current item and, once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period (EU & UK Customers)

If your order is shipped to the European Union or United Kingdom, you have the right to cancel or return your order within 14 days for any reason. Your item must be in the same condition as received—unworn or unused, with tags, and in original packaging. Receipt or proof of purchase is required.

Refunds

We'll notify you once we've received and inspected your return and let you know if your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at infos@happyboxofficial.com.