Privacy Policy - HAPPYBOX

Last updated: September 2025

1. Data Controller

KAIZENGLOBALBUSINESS LTD
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: contact@happyboxofficial.com
Phone: +44 7577 321030
Website: www.happyboxofficial.com

2. Data We Collect

When you shop for baby products at HAPPYBOX, we collect:

Order Information

• Name and email address
• Delivery and billing addresses
• Phone number
• Order history and product preferences

Account Information

• Login credentials
• Communication preferences
• Wishlist and favourites

Technical Data

• IP address and browser type
• Browsing data (cookies)
• Website usage statistics

3. How We Use Your Data

Your data is used for:

• Order Processing - Managing and delivering your baby products
• Customer Service - Support and assistance
• Personalisation - Tailored product recommendations
• Communication - Newsletters and offers (with your consent)
• Improvement - Optimising our store experience
• Legal Obligations - Accounting and tax compliance

4. Legal Basis

Our data processing is based on:

• Contract Performance - Processing your orders
• Legitimate Interest - Improving our services
• Consent - Marketing and non-essential cookies
• Legal Obligation - Accounting records retention

5. Data Sharing

Your data may be shared with:

• Delivery Partners - For shipping your baby products
• Payment Processors - PayPal, Stripe (secure)
• Analytics Tools - Google Analytics (anonymised)
• Shopify - E-commerce platform

No Data Sales - We never sell your personal data.

6. International Transfers

Some data may be transferred outside the UK/EU to:

• 🇨🇦 Canada - Shopify (adequacy decision)
• 🇺🇸 United States - Google, with appropriate safeguards

7. Data Retention

• Order data: 10 years (accounting obligations)
• Customer account: Until account deletion
• Marketing data: 3 years after last contact
• Cookies: Maximum 13 months

8. Your Rights (UK GDPR)

You have the following rights:

• Access - Know what data we process
• Rectification - Correct your information
• Erasure - Delete your data
• Objection - Refuse certain processing
• Portability - Retrieve your data
• Restriction - Limit processing

How to Exercise Your Rights

Email: contact@happyboxofficial.com
Phone: +44 7577 321030
Response time: Maximum 30 days

9. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for more information and to manage your preferences.

10. Security

We implement technical and organisational measures to protect your data:

• ✓ SSL/TLS encryption
• ✓ Restricted data access
• ✓ Secure authentication
• ✓ Access monitoring

11. Complaints

If you have concerns, you can contact the supervisory authority:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113

12. Contact Us

For any questions about this policy:

Email: contact@happyboxofficial.com
Phone: +44 7577 321030
Address: KAIZENGLOBALBUSINESS LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

HAPPYBOX is committed to protecting your privacy.
Your trust is essential as we provide the best baby products for your family.